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How much loyalty?

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Bigdog
Posts: 2937
Joined: Wed Jan 31, 2007 2:15 am

How much loyalty?

Post by Bigdog »

Several questions about customer loyalty and KJ loyalty.

1. Are your customers loyal to you?

2. Are your customers loyal only to the bar? If you moved to a different bar.

3. How loyal are you to the bar, as the KJ?

4. Where does your loyalty stop?


Do you offer (existing gigs) bars the first choice of a newly open night?

Do you like it if the bar hires a different KJ for a different night?

Would you quit a job to save your/business reputation?


letitrip
Posts: 341
Joined: Fri Nov 24, 2006 12:47 am
Location: Jackson, WI

Post by letitrip »

1. I have a number of patrons that follow me from bar to bar and have told me they won't go to any other Karaoke.

2. There are some patrons that are regulars at some of the bars I play that are there are more loyal to the bar.

3. Loyalty is important to me so I am loyal to my customers.

4. Loyalty for me ends when I'm asked to do something I have a moral or ethical issue with.

I don't proactively call my customers to tell them when I have an open night. In general, if there's nothing on my Karaoke schedule, I'm probably out working with the band.

I don't care for it if the bar hires another KJ on different nights only because inevitably they end up comparing us and it's never good for either. I used to play a bar that I quit for this reason. The bar owner would constantly try to pit the two of us against eachother to try and drive down our fees. Despite feedback from his patrons that they preferred having me there (due to sound, music selection and overall entertainment) he continued to bring in the other KJ on occasions. Last I heard, he was selling the bar.

I'd absolutely quit a job if I thought the reputation of my company was at stake.
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