How do you handle drunk customers?
I have found that it's a bad idea to try and argue.
To Sing or Not To Sing
I agree completely Heidi. You should never argue with a drunk person. The way I handle the situation depends on their disposition. If they are really drunk, but are not abusive, and really want to sing, I will usually let them use a cheap wired mic that I keep connected for just this purpose (don't want them dropping an expensive mic). If they are belligerent and demanding I will ask the management to expel them. As a KJ it is not your job to control the behavior of the patrons of someone else's establishment.
i agree with you wiseguy i have found that you have to stand frim with a drunk and in a way with it not sounding like you are argueing with them and if that dont work i will expel them its alot cheaper to expel then replace equiment you are hired to do a job but you have to take control of that job in a professional way 
If they are visibly drunk, how did they get that way? That means the bartender is serving too much and not paying attention. That makes it the bar owners problem and liability.
On my Wednesday job the bartenders rotate every other week. Every night the young hotty works there is more trouble than when the older one works. She had some trouble at the end of the night. I told her it's either the friends she knows, the people she attracts or she serves too much. You just can't keep serving and only thinking about your tips. The bar liability has to come into play. It can also fall on her shoulders if one of them gets in a car wreck because they are drunk. She is the last one to serve them, she's guilty and liable. And has put the bar owner's livelihood in jeapardy. For a few dollars in tips.
You should be able to make the decision about who handles your equipment. Too drunk to stand up, you're too drunk to hold my microphone. Call a cab...
On my Wednesday job the bartenders rotate every other week. Every night the young hotty works there is more trouble than when the older one works. She had some trouble at the end of the night. I told her it's either the friends she knows, the people she attracts or she serves too much. You just can't keep serving and only thinking about your tips. The bar liability has to come into play. It can also fall on her shoulders if one of them gets in a car wreck because they are drunk. She is the last one to serve them, she's guilty and liable. And has put the bar owner's livelihood in jeapardy. For a few dollars in tips.
You should be able to make the decision about who handles your equipment. Too drunk to stand up, you're too drunk to hold my microphone. Call a cab...
I totally agree and I have used this method many times and I won't hestitate to use it again. My safety is worth more money than you are paying me.
In 5 minutes one of us will leave and one of use will stay, you pick and the clock is ticking.
Do you want the guy that's making you thousands of dollars a year or the guy that's going to cost you thousands? I really don't care what you decide.
But, It's a business decision you can't afford to screw up.
In 5 minutes one of us will leave and one of use will stay, you pick and the clock is ticking.
Do you want the guy that's making you thousands of dollars a year or the guy that's going to cost you thousands? I really don't care what you decide.
But, It's a business decision you can't afford to screw up.
In some places I play happens a strange fact:
There's almost always a drunk guy, but is not aggressive. Ho only wants to know to play ONE or TWO songs (always the same, so it doesn't matter if he reads or not the screen, really!
)
But, in any case, I wait for the "right time" to make some "noise", I don't konw how to say and so I'm trying to explain what I mean.
When I manage the event, try to form a playlist in which there are two or three songs relatively slow. And then I let "Mr. Drunk" to play one of his ones, of course the whole people will hand this as a joke, not really as a problem. But I know that is a particular condition: only ONE drunk guy, always the same person, always the same songs.. and this become a "colour" event, not so difficult to go through.
But sometimes, to hand it as a gaga could be the right way, or is it better to expel this person?
There's almost always a drunk guy, but is not aggressive. Ho only wants to know to play ONE or TWO songs (always the same, so it doesn't matter if he reads or not the screen, really!
)But, in any case, I wait for the "right time" to make some "noise", I don't konw how to say and so I'm trying to explain what I mean.
When I manage the event, try to form a playlist in which there are two or three songs relatively slow. And then I let "Mr. Drunk" to play one of his ones, of course the whole people will hand this as a joke, not really as a problem. But I know that is a particular condition: only ONE drunk guy, always the same person, always the same songs.. and this become a "colour" event, not so difficult to go through.
But sometimes, to hand it as a gaga could be the right way, or is it better to expel this person?
From Italy, with a song ;)
